1. Introduction

Welcome to the CTN Extranet.

As an Agent, you use this portal to:

• View the companies and resorts assigned to you
• Manage room seasons and base prices for room types
• Support the CTN team with accurate, up-to-date rates

Important:

• CTN controls markups and commissions behind the scenes.
• You mainly work with dates and base prices.
• The system automatically applies CTN and agent markups based on company/property rules.

2. Logging In

2.1 Accessing the Login Page

1. Open your web browser.
2. Go to the CTN Extranet URL provided by CTN (https://extranet.ctn.travel/).
3. You will see the CTN Extranet Login screen.

2.2 Signing In

1. Enter your:
   • Email / Username
   • Password
2. Click Login.

If your credentials are correct, you will be taken into the Extranet dashboard/home.

2.3 Forgotten Password

1. Click “Forgot password” (if available) or contact the CTN admin.
2. Follow the instructions sent to your email to reset your password.

3. Understanding Your Role as an Agent

In CTN, agents can be assigned inventory in two ways:

1. By Company
   A company (for example, “Island Resorts Group”) is assigned to you. You automatically get all resorts under that company.
2. By Individual Resort
   Specific resorts under one or more companies are assigned to you.
   Example:
   • 2 of 5 resorts from Company A
   • 5 of 10 resorts from Company B

You might have a mix of both: some companies fully assigned and some individual resorts from other companies. Everything you see under My Properties / My Resorts respects these assignments.

4. Main Navigation

After logging in, you will see a top navigation bar. Typical sections include:

• My Properties / My Resorts – view hotels/resorts you can manage
• Room Types / Rooms – room types for the selected property
• Rates / Manage Rates – manage seasons and base prices
• Profile / Account – your details (if enabled)
• Logout – exit the system

5. Working With Properties and Room Types

5.1 My Properties / My Resorts

1. Go to My Properties.
2. You will see:
   • Companies assigned to you
   • Resorts (hotels) under those companies you can manage

5.2 Choosing a Property

1. Click on a property / resort name, or
2. Use the 3-dot actions menu (⋮) next to a property (if available) to open its options.

After choosing a property, you will see its Room Types.

5.3 Room Types List

For each room type, you will see information such as:

• Room name (e.g., “Standard Room”, “Ocean View Suite”)
• Code / category (if configured)
• Availability status
• Actions menu (⋮) on the right

From this list, use the Actions menu to open Manage Rates for that room.

6. Using the 3-Dot Actions Menu (⋮)

On the Room Types page, each room row has a 3-dot Actions menu on the right:

• Icon: ⋮ (vertical three dots)
• Click it to open a fly-out/dropdown menu for that room.

Current options include:

1. Manage Rates
   Opens the Room Seasons page for this room type.
2. Edit (coming soon)
   Placeholder for future functionality.

Over time, more actions may appear here, but today your main action is Manage Rates.

7. Managing Seasons and Prices (Room Seasons)

When you click Manage Rates from the 3-dot menu, you go to the Room Seasons page for that room type.

At the top, you will see:

• Room name
• Hotel name and property code
• Price unit (e.g., PER_ROOM_PER_NIGHT)

7.1 What Agents See

As an agent or staff member, your seasons grid is simplified. You will see columns like:

• Start Date – when this rate begins
• End Date – when this rate ends
• Year – the season year (e.g., 2025)
• Price – base nightly rate
• Actions – Save / Delete for each row, plus a status line

You do not manage CTN Markup % or Agent Markdown %. These are applied automatically according to the room/property/company rules.

8. Editing an Existing Season Row

Each line in the table represents a season (a date range with a specific price).

1. Find the line you want to update (e.g., “Existing season #1”).
2. Change one or more of:
   • Start Date (YYYY-MM-DD)
   • End Date (YYYY-MM-DD)
   • Year
   • Price (nightly rate)
3. In the same row, go to the Actions column and click Save.
4. Watch the status message under the row:
   • “Saving…” then “Saved.” for success
   • If there is a problem, an error message will appear

Only that row is saved (via AJAX). The page does not reload, and other rows are not affected.

9. Adding a New Season (+ New Season)

To add a completely new date range for this room:

1. Click the + New season button at the bottom of the table.
2. A new blank row appears.
3. Fill in:
   • Start Date
   • End Date
   • Year (optional; the system can infer from Start Date)
   • Price
4. Click Save in that row.

If the save is successful, the row changes from “New season” to a normal “Existing season” row.

If you change your mind before saving, click Delete on that row to remove it from the screen.

10. Deleting an Existing Season

To remove a season that is no longer valid:

1. Locate the row you want to remove.
2. Click Delete in the Actions column.
3. If the season was already saved in the database, confirm the deletion when prompted.
4. On success, the row is removed and a brief status message may appear.

If the row was never saved, Delete simply removes it from the table without touching the database.

11. How Pricing Rules Work (Behind the Scenes)

You don’t configure pricing rules, but it helps to know what happens after you enter prices.

1. Company Rules
   Defined per company. These set:
   • Price type (net vs retail)
   • Base discount (when prices are retail)
   • CTN markup %
   • Agent markdown %
2. Property (Hotel) Rules
   Can override the company rules for a specific hotel.
3. Room Override Rules
   Can further override CTN and agent percentages for a specific room type.

As an agent, you simply enter the base price per season. The system then:

• Converts retail to net if required
• Applies CTN markup
• Applies agent markdown

Final agent / retail pricing is calculated automatically according to these rules.

12. Best Practices for Agents

• Use clean date ranges. Avoid overlapping seasons unless specifically required.
• Double-check dates. A small mistake can affect pricing for a long period.
• Use consistent years. Keep the season year accurate (2025, 2026, etc.).
• Update in advance. Enter new seasons before old ones expire.
• Communicate special promos. If you have complex promotions (e.g., free nights), inform CTN so they can confirm how to handle them.

13. Troubleshooting

13.1 I don’t see any companies or resorts

Possible causes:

• Your account is not yet assigned to any companies or resorts.
• Assigned companies do not have active resorts.
• Your user role or status may be inactive.

What to do: Contact CTN support and provide your name, login email, and a short description (e.g. “No properties appear under My Properties.”).

13.2 I edited a row but nothing changed

• Make sure you clicked Save in that row.
• Check for an error message under the row (e.g. invalid date or price).
• Verify:
  • Dates are in YYYY-MM-DD format.
  • Price is numeric (e.g., 120 or 150.50).

13.3 I saved, but I’m not sure it worked

• Look at the status text under the row (“Saved.” or an error).
• Refresh the page; your changes should still be visible.

13.4 I deleted the wrong row

Once a season is deleted and saved, it is removed from the database. To restore it, create a new season with the same dates and price using + New season.

14. Security and Logout

• Always use the Logout link when you are finished.
• Do not save your password on shared computers.
• If you suspect someone has your login:
  • Change your password immediately.
  • Notify CTN support.

15. Quick Reference – Daily Tasks

A typical daily workflow for agents: