As a CTN Extranet Manager, you oversee one or more sub-agents and the companies/properties they operate. Your job is to configure access, maintain pricing/availability rules, manage blackouts, and keep inventory and rate seasons accurate—without needing multiple logins.

Managers can manage assignments and operational configuration for the scope they are responsible for. Sub‑agents primarily manage rates and availability for the companies/properties assigned to them. Super Admin/Admin retain full access across all companies and users.

Log in at the Extranet URL with your email and password. After login, confirm your name/role in the header. If you cannot see any companies, contact Admin to confirm your manager assignments.

Common pages you will use:
• My Properties — view companies, properties, room types; open rate management.
• Manage Assignments — assign companies/properties to sub‑agents.
• Manage Manager ↔ Sub‑Agents — claim/assign sub‑agents under your management.
• Imports — bulk import companies, properties, rooms, seasons (if enabled).

Use the Manager/Sub‑Agent assignment page to:
1) Select your manager profile (or it will pre‑select you).
2) Review sub‑agents already assigned to you.
3) Add unassigned sub‑agents to your list.
4) Save changes.
Note: Sub‑agents managed by you define your operational scope for dropdowns and actions.

On the assignments screen:
• Companies section: check a company to assign all its properties to the sub‑agent.
• Resorts/Properties section: expand a company ( + ) and select specific resorts.
Rules:
• Assignments are additive; previous selections remain unless unchecked.
• Avoid duplicates by using INSERT IGNORE / upserts (handled in the script).
• A sub‑agent may have a combination of full‑company and selected‑resort assignments.

After saving:
• Manager: should see only the companies/properties assigned to sub‑agents you manage (plus any directly assigned to you).
• Sub‑agent: should see only assigned companies/properties.
If lists are empty, confirm assignments exist and the user role is correct.

CTN pricing is layered:
1) Company rules: price type (net/retail), discount %, CTN markup %, sub‑agent markdown %.
2) Property rules: inherit company rules or override at the property.
3) Room type overrides: base price and optional per‑room markup/markdown overrides.
Managers typically maintain company/property defaults to minimize per‑room editing.

From My Properties:
1) Choose a company in the Company Rules dropdown.
2) Click “Manage Company Rules”.
3) Update: Price Type, Discount %, CTN Markup %, Sub‑Agent Markdown %.
4) Save.
Tip: The modal title shows the company name for clarity.

From the Properties table kebab menu:
1) Click “Pricing Rules”.
2) Choose rule source: inherit company OR override property.
3) If overriding: set price type, discount, markup, markdown.
4) Save.
Tip: Modal title includes Company + Property name.

Blackouts close selling for a date range.
• Company blackout: closes all properties/rooms for that company.
• Property blackout: closes a single resort.
• Room type blackout: closes only that room type at the resort.

From My Properties:
• Company: click “Blackouts (Company)”.
• Property: use the Property actions menu → “Blackouts (Property)”.
• Room type: use the Room Type actions menu → “Blackouts (Room Type)”.

In the modal:
1) Select Start Date and End Date.
2) Add an optional note/reason.
3) Click Add/Save.
4) To remove, use the Delete/Remove action on the blackout row.

Use “Manage Rates” on a room type to maintain seasonal pricing.
Best practice:
• Keep seasons non‑overlapping.
• Ensure start/end dates are correct.
• Verify the price type (net/retail) before saving.
If you change base price, CTN/Agent prices should auto‑recalculate in the UI.

Examples:
• Approving new registration requests.
• Validating properties/room types after imports.
• Reviewing blackout conflicts.
• Spot‑checking rate seasons for accuracy.
• Assigning staff access within your scope (if enabled).

Common issues:
• ‘bootstrap is not defined’ — bootstrap bundle must load before admin JS.
• Empty dropdowns — user not assigned, role mismatch, or manager scope not computed.
• Save failed / JSON parse error — check AJAX endpoint path and redirects; endpoints must return JSON.
• Forbidden: room not assigned — ensure room’s hotel belongs to your accessible scope.

✔ Account created and active
✔ Assigned as Manager (role)
✔ Assigned sub‑agents under management
✔ Confirm company/property scope appears in My Properties + Room Seasons
✔ Company pricing defaults reviewed
✔ Property rules confirmed (inherit/override)
✔ Blackout process tested (add/remove)
✔ Rate season save tested
✔ Import permissions confirmed (if used)
✔ Support contact / escalation path noted